Customer Service


Shipping & Delivery
We use UPS and USPS to ship our products and we ship out of Huntington Beach, CA. It normally takes us 1-2 business day to process your order but because we offer handmade products, items are made when we have orders to fill. These items may have a one day delay. We will contact you if we have any items that may delay your order. We currently only ship in the United States. Orders for Hawaii and Alaska will be shipped via USPS.

Our shipping is a flat rate of $6.95 within the US. Free shipping is valid on orders of $65+ to the continental US. Primal Elements has the right to choose the shipper for our free shipping special.


Privacy & Security
Any information you supply to us will not be shared with anyone else, so be assured that your information is protected. We use an SSL certificate to encrypt all information transmitted to us. Your credit card information is not stored in our system, so your shopping experience with us is a safe one.

Returns & Replacements
We gladly accept returns of defective or incorrectly shipped items. Our soaps are handmade and will have slight variations on different batches. So please take that into consideration when looking at soap designs. Prior to returning the product, please contact our Customer Service department at (800) 434-8277 for a return authorization within 15 days of receiving your order. If a return is necessary, the Customer Service Representative will provide you with a Return Authorization number.

When returning the product, please keep the following points in mind:
-Return in original packaging and condition.
-Shipping/handling fees are refunded only if the product is defective or mis-shipped by our company.
-COD will not be accepted; you must prepay the shipping costs.
-Mail your return using a traceable ground shipping method (we recommend UPS or FedEx).

It may take up to 10 days to process the return and credit your account. All credits will be processed back to the original credit card.

Ordering
Orders placed online will take approximately 1-2 business days to process. If you have any questions about availability or shipping time, please feel free to contact us by email or you can call us at 800-434-8277. You may create an account or checkout as a guest. With an account, you can view previous orders and track your order by logging in.

Payment
We accept all major credit cards and Paypal. All credit card information is encrypted and we do not store any card information in our system. Be assured that your shopping experience with us is private and secure.

Viewing Orders
By signing up for an account on our website, you have the ability to speed up your ordering process. You may also view previous orders placed with us and track the process of current orders. Other benefits include adding items to a wishlist to save for a later date.

Updating Account Information
You may update all account information by logging into your account. If you have any questions, please feel free to contact us.