We gladly accept returns of defective or incorrectly shipped items. Our soaps are handmade and will have slight variations on different batches. So please take that into consideration when looking at soap designs. Prior to returning the product, please contact our Customer Service department at (800) 434-8277 for a return authorization within 15 days of receiving your order. If a return is necessary, the Customer Service Representative will provide you with a Return Authorization number.
When returning the product, please keep the following points in mind:
- Return in original packaging and condition.
- Shipping/handling fees are refunded only if the product is defective or shipped incorrectly by our company.
- COD will not be accepted; you must prepay the shipping costs.
- Mail your return using a traceable ground shipping method (we recommend UPS or FedEx).
- It may take up to 10 days to process the return and credit your account. All credits will be processed back to the original credit card.